Sift

Visit website

Customer Success Manager

  • Customer & Community
  • Full-time
  • El Segundo, CA
  • Hybrid

At Sift, we’re accelerating the development of next-generation machines with the world’s first end-to-end telemetry stack — and we’re expanding our team.

Sift’s founders started this company to enable private and government entities to make enormous technological strides. Our focus is on creating a better world for tomorrow, and we’re making an impact with our highly specialized expertise.

By joining us, you’ll help shape future-focused data infrastructure that will power spacecraft, satellite constellations, renewable energy, autonomous transportation, and more.

Sift seeks team members passionate about solving complex engineering problems and building a fast-growing startup.

About the Role

Sift’s customer success team helps customers adopt and manage Sift to realize business value. As a Customer Success Manager, you’ll act as a coach, project manager, consultant, and product expert for our clients, enabling them to be successful with Sift by building an iterative, data-driven culture. In this role, you will have the unique opportunity to help shape our processes from the ground up. You should be passionate about working closely with companies solving complex engineering challenges, including satellite constellations, renewable energy, and autonomous transportation. You will report to our Co-Founder and CTO.

In This Role, You'll:

  • Partner with Account Executive & Forward Deployed Engineering teams to onboard, train, and proactively drive adoption of Sift with our customers

  • Develop the customer onboarding and retention playbooks

  • Build relationships with stakeholders and executive sponsors to achieve loyalty & advocacy within their organization

  • Help users adopt the right data review processes to revolutionize how they build & deploy hardware

  • Be an internal advocate for customer needs and feature requests

  • Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization

  • Identify underperforming accounts and create a plan to improve their engagement, deploying resources where necessary

  • Triage customer support requests and escalate them to the appropriate teams

The Skillset You'll Bring:

  • 5+ years of experience in Customer Success or Account Management, driving the adoption of technical products by fast-paced enterprise organizations

  • Excellent client management abilities, including outstanding written and verbal communication skills and the ability to build relationships with client stakeholders

  • Excellent project management skills and the ability to collaborate with and influence internal and external stakeholders

  • The ability to assimilate complex information quickly, including being able to translate between business and technical terms to find solutions for our customers creatively

  • Experienced in the B2B tech space or with SaaS companies

  • Flexibility to travel regularly to meet customers on-site

  • A customer-centric personality that is reliable, enthusiastic, and willing to go the extra mile

  • Experience with analytics tools like Amplitude. Knowledge of SQL is a plus.

Our Team:

We’re comprised of senior engineers and operators from SpaceX, Google, Palantir, and more. We believe that the best software is written by those close to the source of the problem. One of our founders, Karthik, was a Dragon flight software lead responsible for two Dragon missions to the ISS. His team used SpaceX’s end-to-end data platform before, during, and after every Dragon mission. Our other co-founder, Austin, was a lead on Starlink’s tools team, responsible for the platform that collected data from thousands of Starlink satellites for exploration and data review.

Location:

The Sift team is based in Los Angeles. We collaborate in person four times per week, Monday through Thursday. We work closely with hardware companies, many of which are based in LA, building everything from autonomous vehicles to spacecraft. Being nearby for site visits and collaboration is essential for a customer-centric company.

Benefits:

  • Highly competitive equity grant

  • Unlimited PTO

  • Free lunch, snacks, & coffee

  • Top-tier health insurance: Medical, Vision, & Dental

Remote restrictions

  • Workday must overlap by at least 8 hours with Los Angeles, CA, USA
  • Must be a resident of United States